Shipping Policy

Shipping Policy

At Green Plants, we are committed to delivering healthy, fresh plants and gardening products safely and on time. Please read our Shipping Policy carefully to understand how and when your order will be delivered.

Shipping Locations

We currently deliver across the United Arab Emirates (UAE), including but not limited to:

• Ras Al Khaimah
• Dubai
• Sharjah
• Abu Dhabi
• Ajman
• Umm Al Quwain
• Fujairah

If you are unsure whether we deliver to your area, please contact us before placing your order.

Order Processing Time

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive an order confirmation once your order is successfully placed.

Delivery Time

• Standard delivery time is 2–5 business days, depending on your location.
• Remote or less accessible areas may require additional delivery time.

Please note that delivery times may vary due to weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location and order size.
• Any applicable delivery fees will be clearly displayed before you complete your purchase.

Plant Safety & Packaging

• All plants are carefully packed to ensure freshness and safety during transit.
• We take special care in packaging live plants, however slight variations in size, color, or appearance may occur due to natural conditions.

Delivery Conditions

• Please ensure that someone is available to receive the order at the delivery address.
• Green Plants is not responsible for delays or damages caused by incorrect or incomplete address details provided by the customer.
• If delivery is unsuccessful due to customer unavailability, re-delivery charges may apply.

Damaged or Incorrect Orders

If you receive:

• A damaged plant
• A wrong item
• An incomplete order

Please contact us within 24 hours of delivery with clear photos of the issue. We will review the case and arrange a replacement or suitable resolution where applicable.

Delays & Force Majeure

Green Plants shall not be held responsible for delivery delays caused by circumstances beyond our control, including but not limited to natural disasters, extreme weather, transportation disruptions, or government restrictions.

Contact Information

For shipping-related questions or support, please contact us:

Green Plants
📍 Khatt – Ras Al Khaimah, UAE
📧 Email: info@greenplants.ae
📞 Phone: +971 52 896 00 39
🌐 Website: https://greenplants.ae/