Return & Refund Policy

Return & Refund Policy

At Green Plants, customer satisfaction is our priority. As we sell live plants and gardening products, please review this policy carefully before placing an order.

Eligibility for Returns

Due to the nature of live plants, returns are only accepted under specific conditions.

You may be eligible for a return or replacement if:

  • You receive a damaged plant or product
  • You receive the wrong item
  • Your order is incomplete

To be eligible, you must contact us within 24 hours of delivery with clear photos or videos of the issue.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Live plants once delivered in healthy condition
  • Plants damaged due to improper care after delivery
  • Items without original packaging
  • Orders placed incorrectly by the customer
  • Sale or discounted items (unless damaged on arrival)

Refund Policy

Refunds are issued only if:

  • The product is damaged on arrival
  • The wrong item was delivered
  • The product is unavailable after purchase

Once your request is approved:

  • Refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

Shipping charges are non-refundable, unless the error occurred from our side.

Replacement Policy

Where applicable, we may offer:

  • A replacement plant or product
  • A store credit
  • A partial refund

The decision will depend on product availability and the nature of the issue.

Return Process

  1. Contact us within 24 hours of delivery
  2. Share your order number and photos/videos of the issue
  3. Our team will review and respond within 1–2 business days
  4. If approved, we will guide you through the next steps

Please do not return any product without prior approval.

Cancellations

  • Orders can be cancelled before dispatch only
  • Once an order is shipped, cancellation is not possible
  • Refunds for approved cancellations will be processed within 5–7 business days

Contact Us

For return, refund, or cancellation requests, please contact us:

Green Plants
📍 Khatt – Ras Al Khaimah, UAE
📧 Email: info@greenplants.ae
📞 Phone:  +971 54 9936762
🌐 Website: https://greenplants.ae/